NW Laboratory Home

FRC Home
Resources
research
links
funding opportunities
State Programs & Resources
Alaska
Idaho
Montana
Oregon
Washington
Developing and Maintaining Successful Partnerships
The Family-Centered Approach
Family Resource Centers
Safe Schools
Making Collaboration Successful
Beyond Family Involvement




Family Resource Centers

>The One-Stop Shop
>Programs
>Staffing

The One-Stop Shop

The most common type of family, school, community partnership is the Family Resource Center (FRC). A FRC is one necessary link between successful families, successful schools and successful communities. FRCs can be found in different configurations, including urban and rural, big and small, new and old -- each one is unique. Family Resource Center mission statements reflect strength-based family support models which encourage healthy development and self-advocacy for community members.

You can find FRCs in a variety of settings -- school buildings, sharing space in a social service agency, inside a community building, in a store front, housed inside a place of worship. Many are linked to public school systems, delivering a myriad of services for children and their families. There is a coordinator, who is usually a school district employee, responsible for the operational hours of the facility. FRC staffs are community based outreach workers with flexible hours so they can reach families when they are needed. They serve as a bridge between school and home and community, sometimes serving many counties.

Family resource centers range in structure, from a community consortium model, to the "one-stop shop." The community consortium consists of a network of service providers that are linked to coordinated efforts to serve families and children. A one-stop shop provides multiple services housed in a central location either at a school or community center, with information, application process, health and social services, care and education services and referral to other services, offered at the center. There may be a lead agency adopting the task of managing the partnership strategies or even a new nonprofit agency developed to handle this task.

There are, however, challenges that new and existing partnerships face. One Northwest project director has described challenges partnerships face as the "Terrible Ts":

  • Turf - existing structures which foster territoriality
  • Time - lack of time to accomplish the workloads of partnerships
  • Terminology - lack of understanding, developing effective local governance and teamwork with a mission statement and consistent community focus
  • Trust - lack of consistent leadership, shared vision

Whatever the structure, successful partnerships build bridges to overcome barriers to meeting the needs of families and children in a truly collaborative way.
Return to TopReturn to Top

Programs
There are three basic kinds of services offered in FRCs. Prevention services, family empowerment and fostering positive school/family/community relationships. The common element of these services is the way the services are delivered. FRCs implement a service delivery approach that focuses on family strengths and on families' natural points of contact or "touch points."

The following are examples of the three types of FRC services:

Prevention services which are linked with health and human services already provided in the community; information on these services is accessible to all families. Some examples are:

  • Language and adult education classes
  • Even Start Family Literacy classes
  • Hearing/vision/health screenings
  • Mental-health counseling
  • Nutrition/cooking classes
  • Child care
  • Recreation
  • Alcohol and drug prevention programs for adults and children
  • Teen sexuality and health programs
  • Teen parenting programs
  • Gang prevention programs
  • Prenatal health classes for parents
  • Domestic violence support groups for adults and children
  • Legal services
  • Housing assistance

Family education/information/empowerment component encourages families to act as their own advocates in obtaining resources/services. Some examples are:

  • Workshops, videotapes, and recorded information on parenting and child development at each age and grade level
  • Parent education and other courses or training for parents (e.g., GED, family literacy, college or training programs)
  • Family support programs to assist families with health, nutrition, and parenting, including clothing swap shops, food co-ops, parent-to-parent groups
  • Home visiting programs or neighborhood meetings
  • Family participation in helping students set academic goals each year and plans for college or work.
  • Resource libraries
  • Computer literacy and Internet access classes
  • Court advocacy training
  • Language translators to assist families as needed
  • Annual survey of families on students' needs and families' input on programs
  • Information for students and families on community health, cultural, recreational, social support, and other programs or services

School / family /community positive relationships component provides avenue for community involvement and community support for families and schools. Examples are:

  • Information on community activities that link to learning skills and talents, including summer programs for students, district-level advisory councils and committees
  • Service to the community by students, families, and schools (e.g., recycling projects; art, music, drama, and activities for senior citizens; tutoring or coaching programs)
  • School-business partnerships
  • Clothing/food/toy bank
  • Children's library, pre-school story time
  • Outreach support for a variety of community groups
  • Open house during parent conferences
  • Advocacy training for families with children with special needs
  • Neutral places within a school for adults and children to gather

Within a community a FRC can help ease tensions and foster resiliency for children and adults. Establishing a FRC helps empower community members to build on their strengths and achieve goals. It is a very powerful experience to see a community that is in charge of itself.

Materials and Equipment
Family Resource Centers need flexible space that is accessible and feels friendly to the community. Rooms within schools, social service agencies, places of worship, or community centers are often effective locations. It takes a few people to get the idea of a FRC started. If one is looking for support, ask teachers, parents, community members, business partners, and school district officials. A small group of people representing families, teachers, and community can be irresistible to school districts that want to have a parent involvement program but can't find the time to get one started.

A friendly, flexible, adult-sized space is important for FRCs. A small reception area that can serve as a welcome and information exchange area is usually stocked with coffee and cookies. It is the space that eases the initial contact, a space that shows the mission statement of the community, and a space that serves as the bridge into the community. Some FRCs have this "bridge" area outside their front doors, in the hallway in a school corridor; some have incorporated it into their sitting/library/resource areas. Space is usually at a premium in school buildings; sometimes FRCs are located in hard to find locations, some have even used painted footprints to lead people to their entrances. Unlike the old real-estate axiom -- location, location, location -- regardless of location, FCRs are busy places and used by community people.

FRCs house such a variety of events, the physical space should be flexible and permanent all at the same time. People need to be able to find permanent spaces for libraries, resource centers, computers, and child care, and the like, but the space surrounding these needs to be flexible enough to hold classes, show videos, have health clinics/screenings, and hold lectures.

Basic equipment, such as computers for adults to practice/learn skills, adult sized tables and chairs, book shelves, play corners for young children, coffee pot, small refrigerator, telephone, sofa are essential. Writing materials, computer programs, desk supplies, snack paper goods, and bulletin boards are also essential. Many pieces of equipment and basic materials can be obtained through local community business donations, community start-up grants, word-of-mouth, and braided funding efforts. It is important to have the FRC supplied and ready to operate when first opened to the community if the community is to trust the FRC.

Children's Corner
Within a FRC a small space is usually dedicated to young community members, a place where they can go and play and learn while their parents attend a class or work on the computer or have a conversation with another adult. It isn't necessary that this space is large, but it is necessary that the materials selected are developmentally appropriate for a wide variety of ages. The goal of the children's corner is that children enjoy being there and their parents are free to participate in an activity.

What is needed in the children's corner is an arrangement that is easily supervised, accessible to different sizes, safe (toddlers tend to put everything in their mouth), visually clear as to where toys belong, which makes clean-up possible, and fun. This is easy and possible to accomplish.

The space does need to be away from the main action, so children are not interrupting adult's work. Mirrors placed at adults' eye level on walls can make hard-to-see spaces easier to supervise. Some FRCs work in conjunction with high school child development classes and have experienced seniors supervising children during adult classes. Retired preschool teachers living within the community can be a good resource for training parents or community elders to help with childcare also. Efforts should be made to provide background checks and screening for volunteers. It is important that children are supervised and both children and parents feel safe with the caregivers.

Children's books are a must for the FRC's library, for children and families to use. If books are being displayed for children you will need a "help yourself bookstand"; young children need to see the book to make a selection, since they cannot read book titles.

A dramatic play area set up as a "house corner" appeals to all ages. Play kitchen, doll bed, dolls, table and chair, dishes, pots and pans, etc., could easily be donated by thrift stores, or built by community members for much less that it would cost to purchase. These items come with natural storage places for the toys. If they are homemade, close attention must be paid to the products they are finished with (avoid toxic lacquers and paints), sharpness of corners (they need to be rounded), and the size of knobs used (too big to swallow). Young children mouth everything and all toys need to be safe enough to be "tasted" with parts large enough not to be swallowed. Following the National Association for the Education of Young Children's sanitation and safety guidelines or your state child care division regulations will ensure safety precautions.

Items like puzzles, manipulatives (legos, linking pieces, sorting pieces, etc.), blocks, and art materials will enhance the space, but may require supervision. Children love to play with them, but these toys need to be supervised for safety reasons with younger children and require additional floor or table space to be used effectively and for clean-up. Your space might need to be flexible enough to accommodate different numbers of children. It is something to consider when planning child care to accompany an adult class. Child care in FRCs offers the unique challenge of supervising many age groups at the same time. It is important to have the child-to-adult ratio one that allows for manageable supervision of all children. If there are many young children (under the age of two) then a good rule of thumb is a 1:4 ratio for safety.

Children do not need to be overwhelmed with lots of toys, but they do need enough space and toys to accommodate the number playing in the children's corner. Many young parents are concerned that their child isn't receiving "educational value" from their play.

The Value of Play - (post this for parents to read)

When your child plays in the dramatic play corner, s/he is:

  • Learning more about their own family
  • Gathering knowledge about what it is like to be someone different
  • Learning to use imagination
  • Learning to take turns and share with others

When your child listens to stories or looks at books, s/he is:

  • Practicing listening
  • Taking the opportunity to increase vocabulary
  • Learning about different concepts, people, places
  • Learning to enjoy books and reading

When your child plays outdoors with other children, s/he is:

  • Learning to use muscles effectively
  • Experiencing joy in achieving a skill
  • Finding fun and relation in bodily movement
  • Learning safety and caution
  • Learning to take turns and share with others
Return to TopReturn to Top

Staffing

  • FRC staffs are community-based outreach workers with flexible hours so they can reach families and serve as a bridge between school and home and community.
  • Employees are as varied as FRCs - their common ground is a love of their community and a desire to improve services to families. Training is crucial to support their work in developing family-friendly service delivery.
  • To ensure success it is imperative that staff works closely with the school and social services agency staff. If more than one language is spoken within a community then staff must be able to communicate in that language for successful interactions.

Some skills and attributes of staff in working with families include:

  • Being able to listen in a non-judgmental manner to all family members
  • Being creative and thoughtful in developing solutions with families
  • Assisting families with identification of long- and short-term needs
  • Modeling conflict management skills
  • Promoting self-sufficiency for families

Working with schools staff:

  • Understanding school staff's perceptions of family needs
  • Establishing trust and credibility with school staff
  • Providing feedback to school staff from referrals

Working with school administrators:

  • Learning and sharing information about community needs
  • Exemplifying a can-do attitude
  • Sensitivity and ability to support the responsibilities of the school administrator
  • Flexibility
  • Demonstrating ability to learn the school's culture
  • Open to opportunities to cross-train with other agencies
  • Ability to assess and evaluate FRC program

Some skills and attributes of FRC staff who work with diverse populations are:

  • Respecting boundaries and variations in roles, while identifying shared responsibilities
  • Multi- or bi-lingual abilities when needed
  • Building relationships with community leaders
  • Providing aid, information, training, and support on diverse populations to staff of partnering organizations
  • Advocating for diverse populations to other agencies
  • Monitoring the school environment for diversity support
  • Avoiding biased approaches to support for diverse populations

Regardless of position, these are skills and attributes that all staff members must share for success. FRC staff must be prevention specialists who promote parent empowerment, involvement, and participation; are highly involved with other staff; are professional; and meet the diverse needs of the families within their community. They must be sensitive to the confidentiality of families while mobilizing community resources on behalf of families. Seek help from other community members to find staff that will meet these needs.

Questions? Suggestions? Go to the Response Form

Return to TopReturn to Top
| Resources | Research | Links | Funding Opportunities |
| Alaska | Idaho | Montana | Oregon | Washington |

This document's URL is:

© 2001 Northwest Regional Educational Laboratory


Email Webmaster
Tel. 503.275.9500

NW Lab Home