Chapter 2
Conducting a Community Assessment

What does a community assessment involve?

How does a partnership conduct a community scan?

How can a community assessment engage families and community members?

What factors are involved in understanding community assets?

How should assessment information be used and by whom?

How can a partnership use assessment results to move from planning to action?

Imagine that you have already recognized the need for comprehensive strategies in your community, collected a group of allies, gathered preliminary information to gauge the context for collaboration, formed a partnership, and developed a shared vision. Your partnership is ready to move forward, but you aren't exactly sure how to turn your vision into strategies that make the best use of existing resources and offer the best response to local conditions. You need more information to guide your efforts--and you can find it through a community assessment.

A community assessment is an exercise by which a collaborative partnership gathers information on the current strengths, concerns, and conditions of children, families, and the community. The information comes from many sources--especially parents and family members--and is elicited by many techniques, including interviews, focus groups, and scanning demographic data collected by local agencies. Because many types of partners participate in a community assessment--strategic planners, program staff, administrators, teachers, parents, and other community members--the resulting information is broad, accurate, and useful.

Community assessments focus on local assets, resources, and activities as well as gaps, barriers, or emerging needs. The process of identifying and appraising this information will help your collaborative partnership:

• clearly understand the context in which families live and the issues families want to address;

• locate hidden strengths or underutilized resources that could be developed;

• determine which resources could contribute to comprehensive strategies, and in what way;

• design effective, collaborative strategies that engage children and families because they respond to real and important conditions; and

• empower families and community members by giving them a role in designing and implementing the strategies.

The process of conducting a community assessment involves (1) scanning the community to locate existing information, (2) developing a family focus, (3) identifying community assets and the degree to which they are accessible to the people who can benefit from them, and (4) analyzing the information obtained through the first three steps. This chapter outlines each of these stages.

What Does a Community Assessment Involve?

A community assessment is a broad look across agencies, systems, and community members to learn more about the circumstances that a partnership has identified as crucial to its vision. It gathers information from many different individuals and groups in the community; the types of information depend on the partnership's focus and the resources it can draw on to conduct the assessment. Most assessments begin by assembling and comparing information already collected by various individual agencies. But you may also want to collect fresh information from families and community members through interviews, focus groups, and public forums.

Guiding Principles of Community Assessments

A partnership's vision statement should guide the assessment. The vision points you toward the information you need in order to take action; the clearer your vision statement, the more focused and useful your assessment will be. Refer to your vision statement as you make choices about what information to look for and how to interpret what you learn. If your vision statement emphasizes prevention, your assessment will focus on, among other things, young children's health and nutrition.

An assessment should focus on specific information topics such as safety of children or resources for families. Don't try to address all topics at once or you may be overwhelmed by the process and lose sight of what you are trying to accomplish.

Assessment is an ongoing process. Continuing your review of the community's assets and needs over time will help you fine-tune your activities. In this sense, assessment is closely tied to evaluation (see Chapter 4). Ongoing assessment enables your partnership to respond to changing conditions--both those changed by your partnership and those that are beyond your control.

An accurate assessment views the community from multiple perspectives. It recognizes cultural, linguistic, ethnic, and economic diversity as well as special needs. Information from diverse stakeholders including families, community members, and agency staff produces a more complete picture of the community. People's views vary regarding programs, agencies, services, and the relationships between agency staff and community members. People may also have different views on the issues strategies should address.

An effective assessment takes an in-depth look at diversity within a community. Because ethnic groups often differ in their opinions about services, you may want to separate some information by ethnicity. You should also note differences among people who may be ethnically similar but culturally or linguistically different--for example, the many groups of people of Hispanic heritage. There may be differences among first-, second- and third-generation immigrants. And don't forget that people who share racial or ethnic backgrounds may or may not live in similar economic and social circumstances.

An information coordinator can facilitate information gathering by many participants. This role is often filled by a staff member from one of the partner organizations--perhaps the school district or the department of health and human services. The coordinator should have first-hand knowledge of the community and a thorough understanding of the partnership's vision.

How Does a Partnership Conduct a Community Scan?

Involving culturally diverse
community members in assessments
"can alert the effort to potential
political and social taboos and help
identify the individuals
and organizations with the richest
sources of information. . . .
By rigorously and creatively
assessing community needs, the
process gives 'voice' to individuals in
the community who have not
traditionally been solicited
for comment. . . ."
--Chang, Leong, & Salazar (1994)

The first step in conducting a community scan is to find out what has already been learned through previous assessments. This information can come from agencies inside and outside your partnership and from interviews or surveys of your partners. Begin by reviewing your vision statement: What is its focus? What types of information will indicate assets, resources, and conditions related to that focus?

For example, if your partnership's vision is to increase high school graduation rates, indicators might include rates for school dropout, juvenile incarceration, and adolescent parenting. You can sort these indicators by age, gender, income, and ethnicity to provide a profile of the community.

Once you have chosen which types of information to collect, contact the local, state, and federal entities that already collect various demographic data; some suggested information sources appear in the box on page 32. Many of these sources break down their information by specific groups and by state, county, and sometimes census tract.

Although a community scan should remain focused, don't artificially limit it; if you turn up unexpected information that seems useful, consider broadening your scan (Healthy Start Planning Packet, 1994). You may have touched on an important but hidden issue that will affect your comprehensive strategies. For example, you may not set out to learn about the number of owner occupied homes in the area surrounding the school, but that information may give you insight into the community context.

Useful Indicators for a Community Scan

Health Issues:

• Immunization rates for young children

• Percentage of babies with low birth weight

• Rates of early prenatal care

• Rates of births to single mothers under 18

Economic Conditions:

• Poverty rates

• Number of students receiving free or reduced-price lunches

• Young adults in school or employed

• Housing mobility rates

School Success:

• Measurement of academic achievement in challenging subject matter in grades 4, 8, and 12

• Student mobility rates

• School dropout and grade-retention rates

Family Issues:

• Number of foster care placements

• Number of families on child care waiting lists

• Number of new and reopened Aid to Families with Dependent Children (AFDC) cases

• Juvenile incarceration rates

Early Child Development:

• Rates of Head Start and preschool participation

• Percentage of children with special needs

• Rates of adolescent parenting

Sources: Melaville & Blank with Asayesh (1993);
Schorr, in Young, Gardner, Coley, Schorr, & Bruner (1994)

Matching (Comparing) Information
Comparisons of information collected from several sources can reveal important trends. For example, school attendance records can be matched to caseload data from health and human service agencies. If confidentiality rules allow, consider comparing lists of students with lists of families that interact with agencies to learn:

• how many students and families in a school attendance area receive services, and of what type;

• how many different agencies are working with children

  and families;

• which approaches are in greatest demand, and by whom;

• how much overlap exists between programs and agencies; and

• how much and how efficiently money is spent on activities and services for children, youth and families.

This technique is relatively uncomplicated in small communities where agencies do not have thousands of clients. In larger communities, you may want to use a subset as a snapshot of the entire group.

A community scan paints a picture of the conditions in a community and can sharpen a partnership's perceptions of the critical issues that families face. It also can uncover hidden issues. But the community scan provides only one part of the story. To understand how families experience conditions in the community, you will want to focus on gathering information directly from families and the front-line workers with whom they interact.

Sources for Information on Communities

Economic data: Bureau of the Census (301-457-4608), Bureau of Labor Statistics (202-606-7828), U.S. Department of Housing and Urban Development (202-708-1422), and annual reports prepared by cities, counties, and states.

Public health data and vital statistics: State and local departments of health and human services.

Education data: U.S. Department of Education (1-800-USA-LEARN), the National Center for Education Statistics (202-219-1828), and state and local education agencies.

Child welfare and juvenile justice data: U.S. Department of Justice (202-307-0765), local police and human service departments, and state juvenile and criminal justice agencies.

Information on children and youth: Kids Count data books published by the Annie E. Casey Foundation (410-547-6600), the Children's Defense Fund (202-628-8787), the National Center for Children in Poverty (212-927-8793), and county and local agencies.

Note that published data change regularly; check publication dates and ask for updates if necessary.

Sources: Bruner et al. (1993); Healthy Start Planning Packet (1994)

How Can a Community Assessment Engage Families and Community Members?

An effective community assessment for comprehensive school-linked strategies should lend insight into the ways families and communities address issues--both formally, through agencies and programs, and informally, through their own strengths or with help from friends, extended family, and neighborhood and church groups. The assessment should also measure the views of individual families and the community as a whole concerning the availability, accessibility, appropriateness, and effectiveness of services and activities.

As you collect this information, remember that assessment should be done with children, youth, and families, not to them. The degree to which the process is participatory and inclusive will affect the degree to which your strategies reflect community concerns. For example:

• At Everett Middle School in San Francisco, students conducted interviews at community agencies to find out what resources they would be willing to contribute to help the youth at their school. According to a community advocate, this approach elicited a better response than adult interviewers would have received. The students also conducted surveys of their neighborhood. They analyzed the information they collected in math class, and learned to make presentations to program funders.

• Almost 340 community members serve on committees for LINC, a community-based partnership in Kansas City, Missouri. These committees help plan school-linked human service programs, as well as efforts to create jobs, construct low-cost housing, improve access to Medicaid, fight crime, and tackle other community issues. "People are charged up about [LINC]," says one observer. "Community volunteers are looking at the problems [and] coming up with solutions."

Effective methods for gathering family- and community-focused information include focus groups, community forums, interviews and surveys, and action research.

Focus Groups
Focus groups are structured, moderated discussions that bring together small groups of people (usually six to 12) in neutral settings to talk about specific issues. Discussion is a powerful means of learning from families and community members about their perceptions, experiences, values, and beliefs. It is also a good way to encourage community involvement.

The following guidelines can help you create a useful focus group:

• Include children, adolescents, parents, agency staff, and community leaders (although not always in the same small focus group).

• Make sure group members reflect the ethnic, linguistic, economic, and cultural diversity of the community. One partnership took a focus group on a walk through the community to gain first-hand knowledge of the community directly through the eyes of the participants.

• Seek input from members of disenfranchised groups--for example, those who are homeless or have relatives in the criminal justice system. These people face many of the issues comprehensive strategies will address, but they rarely have a voice in the community. Participation in a focus group shows these families that their opinions matter, and they will be likely to share useful information. One partnership that created a focus group with families who were homeless, involved in the criminal justice system, or working with child protective services found that these families valued counseling services that other families did not.

• Conduct several sessions on different dates and at different times to ensure broad community participation.

• Don't let the voices of agency staff and community leaders overpower those of parents or children, who may be less talkative in a group setting. Provide signing for community members who are hearing impaired.

• Provide a facilitator or moderator to guide discussion. The moderator should keep conversation flowing and focused but should not dominate the discussion. The moderator should also be sensitive to cultural or linguistic barriers that may inhibit some participants.

Families Bring a Partnership's Vision into Focus

In one urban community, a partnership formed with the intent of making streets safe for children to walk home from school. But when the partnership conducted focus groups, parents said that their priority was finding a safe place to send their children while they were at work. The partnership ultimately shifted its priorities to work with parents on developing after-school child care.

Community Forums
Like focus groups, community forums seek information directly from community members, but forums use large public meetings instead of small-group settings. Although community forums are noisier and harder to moderate than focus groups, they offer an excellent opportunity for families and other community members to raise concerns and become involved in developing strategies. School staff may be especially helpful in planning and conducting community forums because they are aware of families' concerns and cultural preferences.

Community forums work best when they occur at convenient times for working family members and in locations accessible by public transportation; you may also need to provide child care. Some people are uncomfortable presenting their experiences as public testimony, so the moderator should be encouraging and respectful. You may want to split a large forum into smaller subgroups to encourage discussion, and then reconvene the entire group to share common ideas.

In addition, be aware that many community members distrust assessments. "Some communities have been assessed to death and aren't very receptive to . . . data collection efforts because they don't think anything will happen or they are worried the data will be used against them," warns an experienced community advocate. To build trust, it is especially important to give people ample opportunities to voice their concerns and listen to them throughout the assessment process.

Interviews and Surveys

As with other methods of data
collection, the participants who respond
to interviews and surveys should reflect
the ethnic, linguistic, and cultural
diversity of the community.

Interviews and surveys help a partnership understand the perspectives (or variety of perspectives), experiences, aspirations, strengths, and values of individual families. Children, youth, family members, and key community or religious leaders can participate in interviews, paper-and-pencil surveys, and other types of self-reporting.

These methods can reveal what community members want, how they view resources, and what issues are involved in gaining access to resources or programs. Interviews can also reveal disparities between what people want and what agencies think they need. One partnership found that the agencies had focused on providing mental health counseling and drug prevention education, but families wanted basketball hoops to keep their children off the streets and car repairs so parents could get to work.

Interviews can be conducted in homes, schools and preschools, churches, stores, community centers--any setting in which people are comfortable. Try not to make assumptions that could limit participation by some families, however. A telephone survey will not reach families who don't have telephones; in some neighborhoods, door-to-door interviews are more effective, especially if conducted by local residents. Similarly, people who do not understand written English or cannot read will be unable to respond to a written questionnaire.

Staff from agencies within a partnership may conduct interviews, but family members and community volunteers should also help collect information. These partners can develop their own interviewing skills, inspire other residents to become involved in the partnership, and make the partnership truly collaborative.

Action Research
This approach enables partners to develop research based on action. For example, practitioners may trace a family's ongoing progress through the maze of services and supports in a community, and assess ways a partnership could work with family members. The practitioner-researchers document each of the family's interactions with agencies. The resulting case study shows in great detail how a family finds and uses community resources and opportunities.

Tips for Taking Action:

Sample Questions for Focus Groups, Community Forums, and Interviews

What opportunities and services do families and children want most? Why do families want or need this service or resource?

What opportunities and services do agencies see as most important?

What attracts families to a service or resource?

What barriers keep families from finding or using services and opportunities?

Do any existing services meet families' needs? (For example, health care, child care, job training, public transportation, GED preparation, after-school programs, etc.) If not, why not?

How do families and agencies describe the quality of services available?

What are families' most positive--or negative--encounters with an agency that offers services?

If you (a family or service provider) could change one aspect of a program or service, what would it be and why?

What helps an agency to work effectively with families?

What barriers keep an agency from working effectively with families?

What experience do agencies have in collaborating with other agencies to work with families? What are the benefits of and barriers to working collaboratively?

What activities, policies, and procedures work well at your agency (for families, the agency you use)?

What opportunities exist to develop resources for children and families? What new opportunities should be explored?

What conditions in the community benefit families? What conditions make it more difficult for families to find solutions to their problems?

Source: Adapted from Melaville & Blank with Asayesh (1993)

What Factors Are Involved in Understanding Community Assets?

Before your partnership can design effective comprehensive strategies you must know what assets are available and which are at your disposal. Assets include individuals, associations, and institutions and their strengths and resources. Understanding what these assets are, how they are used and how they could be used, and how families do or do not gain access to these assets will help your partnership choose strategies that fit your community.

The process of identifying assets and accessibility issues is sometimes known as community mapping (Kretzmann & McKnight, 1993). Like community scanning, community mapping involves collecting information from existing sources and conducting focus groups, community forums, interviews, and surveys. But while community scanning provides a broad overview of the community, mapping takes inventory of the specific skills, services, and capacities of (1) people--including the old, young, poor, non-English-speaking, and homeless; (2) informal community associations--including recreational, cultural, religious, athletic, and neighborhood governance groups; and (3) formal institutions such as schools, businesses, libraries, hospitals, police and fire departments, and health and human service agencies. For all three groups, community mapping focuses on strengths and abilities as well as needs and services.

Suggested Sources of Information for Community Assessment

Published Resources:

Directories or inventories of agencies: Available at public libraries, cooperative extension offices, mental health centers, juvenile service agencies, and United Way offices.

Surveys of practitioners: Previous survey reports from schools and public health, human service and law enforcement agencies.

Surveys of community-based organizations: Previous survey reports from community action groups, cultural organizations, churches, YMCAs, and YWCAs.

Summary reports: Reports compiled by state departments or special-interest offices that describe programs or services available to a community.

Telephone directories: Lists of community organizations, preschool programs, health providers, and other categories of assets.

Agencies and Organizations:

Federal and state sources: Federal departments of education, labor, housing, and health and human services; block grants and contracts; grants from federal programs such as Title I (Chapter 1), Head Start, and Even Start.

Local government sources: County and municipal governments; local health, education, and human service departments and agencies; agencies that work with families who receive Aid to Families with Dependent Children or participate in the Special Supplemental Food Program for Women, Infants, and Children (WIC); local school boards; and city and regional planning agencies.

Nonprofit and service organizations: Medical societies such as the American Academy of Pediatrics; child service and support coalitions; the United Way; the Urban League; the National Council of La Raza; and local community-based, youth- or family-focused organizations.

Sources: Bruner et al. (1993); Healthy Start Planning Packet (1994)

Mapping Individual Assets

Ultimately, families' perceptions and
concerns should carry the most weight in
program design if school-linked
strategies are to be truly responsive.

Information about individual assets accomplishes two goals. It helps a partnership understand human strengths and needs. And--perhaps more importantly--it helps the individual understand how to use his or her own assets to contribute to the community (Kretzmann & McKnight, 1993). As you become informed about the range of individual assets, think about how your partnership's comprehensive strategies can connect assets among individuals and between individuals and community associations or institutions.

Information on individual assets should address skills, interests, and experience. Does the individual have experience caring for an elderly, mentally ill, or physically disabled person? If so, what skills has the individual developed? Does the individual have experience and specific skills in office work, construction and repair, maintenance, food preparation or delivery, child care, transportation, heavy machinery, supervision, sales, the arts, security, or other activities? Which skills are they most comfortable with, which make them employable, and which could they teach to others? What skills would they like to develop? (Questions adapted from Kretzmann & McKnight, 1993.)

Mapping Associations' Assets

"Associations, together with the
capacities of individuals, are the basic
community-building tools of local
neighborhoods. . . . [A]n effective
process of regenerating local
communities requires an organization
that identifies and involves as many of
these associations as possible in
creating and implementing a vision
for the local community."
--Kretzmann & McKnight, Building Communities from
the Inside Out (1993)

Associations exist for almost every interest group, including the arts, businesses, the elderly, age or gender groups, ethnic groups, neighborhood blocks, schools, civic or service clubs, and political groups. To find out what neighborhood groups exist, what each one does, and how their members participate, Kretzmann and McKnight suggest the following steps:

• Visit parks, churches, and other community institutions and ask the community members you find there to identify all the associations they know about.

• Share the list with associations and their members to make sure it is complete and diverse.

• Consult newspapers and published directories.

• Survey a sample of residents by telephone.

• Contact local churches to find out what groups they sponsor or provide with meeting space.

Mapping Institutions' Assets
In addition to identifying the institutions that exist in the community, remember that institutions often provide a range of assets to families and communities--and to collaborative partnerships. For example, a school's assets (in addition to education opportunities) may include facilities for meetings, materials and equipment, purchasing power, employment, adult education, access to teachers and student interns, and financial capacity. Think of each institution as a collection of assets that can help your partnership in building comprehensive strategies (Kretzmann & McKnight, 1993).

Access Issues
A family's ability to contribute to (and benefit from) community assets is influenced by the degree to which families have access to those assets. For example, family members who do not speak English or cannot read may not know how to contribute skills to a community association or program. Families who don't own cars or can't afford car insurance may be unable to use capacity-building services offered by a community institution, especially if the institution is not located near affordable public transportation. Low-income families may not be able to participate in activities that require a financial investment--either for the activity itself or to pay for child care while a parent participates. Families with members who have physical disabilities may not be able to use services provided in a facility without access for the disabled.

As you map your community's assets, compare the location of resources and services to the location of the children and families your partnership is trying to reach. Draw a diagram of assets, resources, and services that shows gaps and areas of overlap (for examples, see Kretzmann & McKnight, 1993). Or, use a large map and colored push-pins, or commercial geographic mapping and database software. A partner from the business community may be able to help.

How Should Assessment Information Be Used and By Whom?

Comparing information gathered in
different ways provides insights and
information beyond what can be learned
from a single method of data collection.

A good community assessment produces a wealth of useful information, and it's natural to feel confused about the best way to sort through it. Don't panic; remind yourself of a few key principles:

• Community assessments are guided by vision statements. Reviewing the principles and goals expressed in your vision statement will help your partnership keep on track.

• Comprehensive strategies should be family-focused. You can prioritize and differentiate the information you have collected by starting with information gathered from families.

• Collaborative partnerships and comprehensive strategies should respond to multiple perspectives. Comparing information on the same assets and issues collected from various sources will help you see patterns, trends, and disparities.

In addition, the following questions can help your partnership analyze and interpret information from a community assessment:

To what extent do assets of individuals and agencies in the community match the interests, concerns and needs of children and families? Compare families' statements about assets available to them and their unmet needs or interests to information on community resources. The comparison may show gaps, patterns, and duplication among assets and service. Based on this analysis, your partnership may decide to modify its comprehensive vision or change its priorities.

Are the resources and services available to families appropriate and of acceptable quality? Compare families' perceptions of appropriateness and quality to those of community associations, institutions, and service providers. Your partnership may conclude that comprehensive strategies should aim to change resources and services to better fit families' ideas about appropriateness and quality. It may not be enough to simply add services and supports; it's important to review the quality and appropriateness of practices and compare them with successful programs designed to address similar issues.

Quality First

Low school attendance was a persistent problem in one neighborhood. The school solicited opinions from children, parents, and service providers about why attendance was so poor. Service providers said that low school attendance was a symptom of the many problems facing families. However, parents said they were reluctant to send their children to a school they believed offered an inappropriate program. Once the school recognized that quality concerns were the problem, it could begin to bring families and service providers together to seek a comprehensive solution.

Are services, resources, and programs accessible to families and children? Review the information you collected during community mapping. Are there obvious or hidden barriers--costs, inconvenient locations, differences in cultures or languages--that keep families from contributing to or using community assets? If so, what actions did families, associations, and institutions recommend to remove the barriers? How can these actions fit into comprehensive strategies that use existing and potential assets?

Are the assets of families, informal associations, and community institutions being used to the best advantage of children and families? Again, look at the match between the location and use of community assets and the interests and needs of families. How could comprehensive strategies improve the use of existing resources, make better use of potential resources, develop hidden assets, and attract resources from outside the community?

What do families and community groups want to see happen? The interviews, surveys, focus groups, and community forums your partnership conducted should indicate what families want in order to improve their conditions. This information will also indicate the kinds of outcomes families and community groups want from comprehensive school-linked strategies. Your partnership can use this information to set priorities and to guide an evaluation of your strategies (see Chapter 4).

How does your partnership's vision compare with the information collected by the community assessment? The assessment gives a partnership a new lens through which to view its original vision. Based on the assessment, you may want to revise or refocus the vision.

How Can a Partnership Use Assessment Results to Move from Planning to Action?

The process of analyzing assessment information precedes action, because it requires a partnership to:

• provide a clear picture of how the community currently operates--how families, agencies, and institutions relate and interact;

• define how the new strategies will differ from existing systems--how more comprehensive connections can be developed between families, agencies, and community institutions; and

• identify strengths and untapped assets of a community and ways to mobilize them.

Developing an action plan involves creating goals that respond to a shared vision and to the issues identified by the community assessment, and planning ways to meet those goals that form comprehensive strategies--strategies that include a range of partners and offer an array of opportunities.

To provide comprehensive school-linked strategies that respond to the interests, strengths, and needs of children and families, an action plan must involve:

• developing the knowledge and skills families and practitioners need to contribute to a collaborative partnership;

• mobilizing existing resources--human, in-kind, and financial--and developing new resources;

• conducting ongoing evaluations of the partnership's success in meeting its goals and maintaining its commitment to families, children, and the community; and

• sustaining a healthy collaborative effort.

The action plan should specify what the comprehensive partnership will accomplish in each of these areas. The remaining chapters of this guidebook explore these topics in greater depth.

Learning Opportunities

Partners learn a great deal by participating in a community assessment and by interpreting the information it collects. Try to involve all of your partners and other community members in every phase of assessment--planning the scan, conducting interviews in neighborhoods and by telephone, conducting and participating in focus groups and community forums; and mapping community assets.

When you are collecting assessment information, remember that a small-group approach helps families feel comfortable sharing their concerns. For example, your partnership might learn from community interviews by dividing into small groups to consider different points of view expressed in an interview or survey. Small-group discussions might give voice to disenfranchised groups and reveal why different community members hold different opinions about strategies such as locating family resource centers at schools. This knowledge will deepen stakeholders' understanding of one another as well as your partnership's understanding of its community.

Summary

A community assessment enables collaborative partners to gather information about the strengths, concerns, and conditions of children, families, and the community. A thorough assessment involves scanning existing information about the community, developing a family focus, identifying community assets and their accessibility, and analyzing information. Assessments should view the community from multiple perspectives and recognize cultural, linguistic, ethnic, and economic diversity.

Techniques for gathering assessment information include focus groups, community forums, interviews and surveys, and action research. Partners can also create a community map to identify assets and accessibility issues.

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